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Business Consulting Services

Business Consulting Services

How must we continue to develop our current vehicle and service concepts to provide future vehicle owners and fleet operators with optimal support?

Physical products wear out due to use or become broken – this is true even for smart devices in the Internet of Things (IoT) – so what gives rise to pressure for change in the area of service?

From our perspective, three factors are primarily responsible for present vehicle service solutions encountering their limits:

  • Customer expectations
  • Service coverage in new markets
  • High pace of innovation in software features

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We Provide Specific Answers to the Following Questions:

What form does the strategy for vehicle fleet update capability take?
How can the full synergy of 'always on' vehicle services be used right up to after-sales?
What success factors are necessary to design services that remain operable over several vehicle generations?
Which markets require which services at which point in time?
How can I design services that offer the customer genuine added value?

Our Approach

Experience

Customers expect simple appointment and service handling processes that can be flexibly adapted to their needs and location. The focus is no longer only on classic workshop-customer relationships, but increasingly on direct service for users of a mobility promise.
For our customers, we stand for in-depth expertise in the service environment of constantly changing mobility. From the definition of requirements for concepts to the solution in the product. We find answers to current questions in all service areas with drivers through electric mobility and autonomous driving.

Methods

Service has long been a decisive factor in customer satisfaction and thus your business success. Business Consulting Vehicle Services at consulting4drive therefore stands for tailor-made consulting solutions and deep technical product understanding. Specifically, we are working on a tangible digital transformation of processes, in particular on the implementation of predictive maintenance and mobile online services in the regions. This means business model development on the basis of market analyses, benchmarking and process management methods for service innovations up to the design of your mobility solution in urban areas.

Market Understanding

In addition to these almost traditional retail services, we see increasing pressure to act in the area of mobile online services and the operation and maintenance concept for Connected Car Services. Cooperation along the value chain between manufacturers, suppliers, service providers, IT service providers and customers is also becoming increasingly complex and requires new organizational and process models.

We Have Already Achieved a Great Deal in These Projects

consulting4drive based on specific examples.

An automotive service provider contacted consulting4drive with the idea of using ADAS vehicles to increase the security of payments.
One vehicle manufacturer is extending its existing portfolio of mobile online services with a new generation.
One automotive supplier wants to validate the introduction of on-board electrical system components for the safety-related requirements of highly automated driving.
A consortium consisting of Siemens, IAV, HHV, and the City of Hamburg wants to pilot flexible local public transport concepts with autonomous shuttle buses for HafenCity.